About
Experienced Software Developer fascinated by the boundless world of technology. At Zoho, I fine-tuned my skills across diverse domains like Web Development and Machine Learning, delivering efficient business workflows. From revamping applications at Espresso Labs to scripting innovative Chrome Extensions, I thrive on solving challenges.
Work Experience
Sept 2020 - Aug 2023
Developer Automation Tools - Zoho Corporation
Supported ServiceDesk Plus, an On-Premises Enterprise Service Management application to resolve technical issues for customers across the globe - Created a Chrome Extension for DIY Product Implementation, enabling over 100 customers to independently complete installations without the need for a technician's assistance - Implemented automations to analyse customer log files and manage tickets based on technicians' resolution rankings - Proposed and initiated the development of a full-stack application leveraging MERN stack to efficiently organize Knowledge Base articles for the ServiceDesk application - Trained machine learning models and implemented a ticket routing process to assign tickets to technicians based on Round-robin mechanism which reduced the stipulated time to assign tickets to technicians by 7 hours per day
React | Zoho Deluge | Zoho Catalyst | Python
April 2020 - Sept 2020
Frontend Developer Intern - Espresso Labs
Developed Pintwit, a Chrome Extension to categorise and save Tweets from Twitter using React and Firebase - Contributed to majority of the code base of HelloSuite, a Hotel Concierge PWA app built using Ionic Framework, React, Redux and Redux-Saga - Helped build UI Components of Pathware, a cross-platform desktop application built using ElectronJS, React, Redux
React | Redux | Firebase | Ionic
May 2019 - July 2019
Project Trainee - Indian Meteorological Department
Developed a program to analyse and extract features of Cloud from satellite images using Image Processing Python libraries
Python | OpenCV | Scipy | Numpy
Education
Aug 2023 - Pursuing
MS Computer Science
Arizona State University, Tempe, Arizona
Aug 2016 - May 2020
BTech Information Technology
Anna University, Chennai, India
Selected Projects
August 2023
User-friendly, cross-platform mobile application for efficient milk deliveries, enhancing customer convenience and subscription management
Dart | Flutter | Firebase | Google Maps API
June 2023
Created an engaging website for Clarks Exotica Convention Resort & Spa, providing visitors with a seamless online experience to explore and book their dream getaway
Next | Tailwind
October 2022
Crafted a dynamic website for Beyond Ad, empowering businesses to explore cutting-edge digital marketing solutions and elevate their online presence
Next | Tailwind
August 2021
Engineered a Chrome extension for effortless DIY product implementation that simplifies tasks and enhances user productivity